Everything you need to know about buying tickets on NewYorkTicketExchange.com
Last amended: Tuesday, March 10, 2026
NewYorkTicketExchange.com ("SITE") acts as a marketplace, an intermediary between buyers and ticket sellers ("Ticket Sellers") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and Ticket Sellers. All sales are final. As tickets sold through Site are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event. By using or visiting this SITE or purchasing tickets in any manner from the SITE, you expressly agree to abide and be bound by these Terms and Policies, as well as all applicable laws, ordinances and regulations.
THESE TERMS ALSO INCLUDE AN ARBITRATION AGREEMENT THAT EXPLAINS HOW ANY DISAGREEMENTS BETWEEN YOU AND SITE WILL BE HANDLED. WITH FEW EXCEPTIONS, THOSE DISPUTES MUST BE RESOLVED THROUGH BINDING AND FINAL ARBITRATION INSTEAD OF GOING TO COURT. IF YOU DON'T OPT OUT, ANY DISPUTE YOU HAVE WITH SITE WILL BE HANDLED INDIVIDUALLY; NOT AS A CLASS ACTION, CLASS ARBITRATION OR ANY TYPE OF GROUP REPRESENTATION OR THROUGH A JURY TRIAL.
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER.
If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER's order (hereinafter known as 'FULFILLER') for a refund. The FULFILLER may require USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, if any, are not covered by SITE or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
Tickets obtained through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or 'face value' listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
SITE cannot and does not guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER's credit card will not be charged at all or the entire amount will be refunded.
All prices are in United States Dollars (USD) unless otherwise specifically stated. Site is required to display the total price of the ticket, plus the fees upfront ("all-in pricing"). The price charged to USER's credit card beyond the price of the individual tickets shall include the following:
(i) MLB and any MLB Club cannot provide advice on the legality of any purchase as tickets are being purchased through this Site and not from MLB or a MLB Club directly. (ii) Neither MLB nor any MLB Club takes possession of or title to any MLB ticket sold through the Site. (iii) Secondary market transactions and purchases may be restricted based on where the buyer or seller resides, and User should check applicable laws prior to completing any purchase.
For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. These tickets may be marked as 'Zone Tickets' or as 'tickets not in hand'. If you purchase Zone Tickets or tickets marked as 'not in hand', the seller is committing to obtain the tickets described for you upon receipt of your order. These tickets, like all tickets sold on this SITE, are backed by our 100% Money Back Guarantee.
All orders are delivered to USER using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. USER is responsible to provide correct shipping address at the time of purchase. SITE and SELLER will not provide refunds if USER provides incorrect shipping information.
Electronic tickets or 'e-tickets', including those marked as 'Instant', may not be available for immediate download in all circumstances. After placing an order, USER will receive an email with instructions on how to download the tickets. USER must have access to a printer from which to print the tickets. Neither SITE nor FULFILLER will issue refunds for USER's failure to provide a correct email address or failure to print the tickets.
Electronic transfer delivery may not be available for immediate access. After placing an order, USER will receive an email with instructions on how to accept the electronic transfer. The USER will be required to create an account with the associated ticket transfer system to gain access to the tickets. Neither SITE nor FULFILLER will issue refunds for USER's failure to provide a correct email address, accept the ticket transfer offer, or if USER declines the ticket transfer offer.
USER must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. USER will need to bring a government-issued ID in order to claim the tickets. Should USER encounter a problem at the box office, USER must contact FULFILLER for assistance.
If USER is having difficulty using the tickets to gain entry to the event at the venue, USER should contact SITE immediately by calling (866) 459-9233. If SITE is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible for a refund USER must obtain written proof from the venue and email that proof along with a description of the circumstances to SITE at customersupport@mytickettracker.com within ten (10) days of the event.
Credit Card Charges: USER's credit card will be charged by the FULFILLER responsible for fulfilling their order and not SITE. If USER has any questions about charges on USER's credit card statement, USER should contact SITE at customersupport@mytickettracker.com. FULFILLER may charge or authorize USER's credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the USER's credit card will not be charged or USER will receive a full refund for the charged amount.
Payment by Debit Card: In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER's account. Though the FULFILLER will only clear USER's transaction once, the hold(s) will temporarily lower USER's available balance. Any hold(s) may take up to several days to clear.
Payment by Affirm: If USER selects Affirm as a payment option, use of Affirm is subject to Affirm's policies, fees, and terms of service. Visit affirm.com/terms for details.
Third Party Payment Platforms (PayPal, ApplePay, etc.): If USER selects to complete a transaction using a Third Party Payment Platform, such services may be subject to separate policies, terms of use, and fees. The name on the transaction will be 'My Ticket Tracker.'
Disputed Charges: By placing an order, USER authorizes SITE to charge USER's method of payment for the total amount. If USER disputes a charge and it is determined that the charge was valid and not the result of fraud, SITE has the right to seek payment by whatever means deemed appropriate. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.
International Orders: SITE recommends that any USER placing an order from outside the U.S. contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds.
Any controversy, claim, dispute, or other action arising out of or relating to the use of SITE shall be resolved through binding arbitration administered by the American Arbitration Association (the 'AAA') in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a Claim of US$10,000 or less.
BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE.
Any arbitration or trial of any Claim will take place on an individual basis without resort to any form of class or representative action ('CLASS ACTION WAIVER'). USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.
Governing Law: USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions.
Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
Neither SITE nor PROVIDER is involved in the actual transaction between buyers and sellers. Regardless of this provision, if either SITE or PROVIDER is found to be liable, SITE or PROVIDER's liability to USER or any third party is limited to the greater of (a) any amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $100.
USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER's use of the SITE.
By accepting the offer of a Credit Voucher or Refund, you agree that no further payment shall be made to you with respect to the purchase in question. All other Terms and Conditions remain in full force and effect.
SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order.
SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this SITE for USER's own personal use. USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper or other automated device to retrieve or circumvent the Site or its contents.
Certain areas of the SITE are provided solely to registered USERS. Any USER registering for such access agrees to provide true and accurate information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. SITE maintains a strict online Privacy Policy and will not sell or provide USER credit card information to third parties.
This Privacy Policy discloses the privacy practices for NewYorkTicketExchange.com. It applies solely to information collected by this website. We want you to be informed and comfortable with respect to your privacy when you use our Site.
We may collect information that you voluntarily provide to us via email or other direct contact, or if you request or purchase tickets via the Site. The information we may collect may include, but is not limited to, your name, address, email address, telephone number, credit/debit card information and other purchase information. We do not process your credit/debit card information; we use a third-party payment processor. We do not store or maintain your credit/debit card number, expiration date or security code.
We may also collect details of your visits to the Site including traffic data, location data, weblogs, and other communication data including your IP address, timing and content of what you viewed. Some parts of the Site use cookies and other tracking technologies to collect this information.
Our Site uses cookies and other tracking technologies to enhance your experience, analyze Site functionality and performance, and provide personalized advertising. We use the following types:
If you are a resident of certain states, you may have rights under applicable consumer privacy laws including the California Consumer Privacy Act (CCPA), the Connecticut Data Privacy Act (CDPA), and other similar state laws. Such rights may include the right to know, access, correct, delete, and port your personal information.
You may make these requests by emailing us at Consumer-Rights@MyTicketTracker.com. We will honor requests received to the extent required by applicable law and within the time provided by the applicable law.
You may opt out of receiving marketing-related emails by following the instructions in any marketing or promotional email you receive (e.g., clicking the 'unsubscribe' button). If you no longer want to receive marketing SMS/text messages from us, you may opt out by replying to the SMS/text message with "STOP".
Should USER wish to file a copyright infringement notification with SITE, USER will need to send a written or electronic communication that includes: a physical or electronic signature of a person authorized to act on behalf of the copyright owner; identification of the material claimed to be infringing; contact information of the complainant; a statement of good faith belief; and a statement that the information is accurate under penalty of perjury.
Written or electronic notice of copyright infringement should be sent to:
Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.